Faq’s

Guesthouse faqs

• Can we bring our pets?
  Your furry children are welcome at the Guesthouse! Please contact us to arrange Reservations Department on: +27-61-549-1469.
• What is the check-in/check-out times?
  Check-in is between 14h00 and 20h00. Check-out is at 10h00 daily. Please arrange for late arrivals with Management.
• Is there a breakfast included in our stay?
  No, we do not serve breakfast at the Guesthouse.
• Do you accommodate children?
  Yes, children are very welcome at the Guesthouse.
• Is there Wi-Fi in every room?
  Yes! There’s free high-speed Wi-Fi accessible to all guests throughout the property.
• What is there to see in the nearby surroundings?
  The Valley of Desolation, Camdeboo National Park, Hester Rupert Art Museum and Groot Kerk – Dutch Reformed Church.
• Can you recommend nearby Restaurants?
  There is a handful of restaurants offering a variety of meals near the Guesthouse?
• Is there a restaurant on location?
  There is no restaurant in our Guesthouse. However, within short driving distance, you’ll have access to a wide variety of restaurants.
• Are the rooms service daily?
  Yes, all rooms are tidied every day and for longer staying guests, the linen and towels are changed every 3rd day.
• Is the pool area open to all guests?
  Yes, the Pool and Lapa is a communal area and open for all guests to enjoy.
• Is smoking permitted?
  Smoking is NOT allowed in rooms or other Internal spaces. Guests may smoke outdoors.
• Can we Braai (Barbeque) at the Guesthouse?
  Absolutely, there’s nothing like a fire amongst the Mountains.
• Does load-shedding affect the Guesthouse?
  No! We have installed backup batteries and inverters to ensure our guests always have a reliable electricity supply.
• How can I choose if I want a double bed or two single beds?
  Please contact Reservations and we will advise if it is possible to move your booking to another room.
• Is there air-conditioning in the rooms?
  Yes, all the rooms have air-conditioning which is controlled independently.
• Are towels and linen provided?
  All our rooms come with bed linen and towels provided free of charge.
• What is included in our rooms?
  Power, water, heating, shower, television, aircon, bedding including bed sheets, duvet covers, towels and pillowcases, self-catering kitchen including Microwave, Ketel, Cutlery, Fridge, Milk, Coffee, Tea, Sugar and Coldwater.
• Is it possible to make a reservation on the day of the stay?
  Yes. Please call us to check the availability of rooms.
• What forms of payment do you accept?
  We accept Cash, Master & Visa Credit Cards, as well as EFT payments.
• Do your offer parking?
  Yes. We offer free off-street parking.